Jessica Laws
Technical Account Manager 
SkyKick

Bring more automation and efficiency to your support operations and help desk with Cloud Manager. Learn how to equip your frontline technicians to handle simple to complex, multi-step administration tasks on the first try. No error-prone manual checklists to follow, no need to know the nuances of each app admin portal. And with frontline Help Desk personnel empowered to resolve most tickets – you can cut down escalation rates.

In this 30-minute webinar, a SkyKick technical specialist will cover:

• Features purpose-built for Help Desk technicians to easily resolve support ticket requests
• How to create and publish automation in SkyCommand to enable your Help Desk
• Best practices for using the Sample Commands from SkyKick to get going fast

All SkyKick Partners that are actively trialing Cloud Manager – or considering a trial – are invited to attend this training session.