Frequently Asked Questions
How do I learn more about SkyKick?
Register to get access to the SkyKick Learning Center, webinars and 24 hour support.
How do I redeem my IUR product key?
For more information on how to Sign Up for your Office 365 Internal-Use Rights:http://support.microsoft.com/en-us/kb/3007588
To redeem your Office 365 IUR licenses go to http://aka.ms/ActivateIUR to redeem.
Who is eligible for this offer?
The Offer is available exclusively to registered Microsoft Partners with a valid MPN partner ID with eligible Office 365 IUR licenses.
Is there a cost to using the SkyKick Migration Suite?
As part of the IUR SkyKick Migration Offer, all costs are waived for up to 500 Office 365 accounts of an eligible partner company. Greater than 500 licenses will be charged regular SkyKick license fees. Please see our Help Center for details on licenses costs.
If my company has more email accounts than eligible Office 365 IUR licenses, will SkyKick migrate all of my email accounts for free?
Absolutely. SkyKick will migrate all email accounts up to 500 for free. Greater than 500 will be charged regular SkyKick license fees. Partners are responsible for purchasing any Office 365 licenses that exceeds your Office 365 IUR license allocation.
Can I use my IUR benefit with a test domain?
No. The IUR benefit can be used to migrate your company’s email domain(s) for employees to use Office 365 as their primary email service. It is not available for test projects.
Can I move a domain other than the domain name I use when I register with SkyKick?
If your company has multiple domain names for your mail service, you may use the IUR benefit to migrate mail on a different domain or multiple domains to move your employees to Office 365, however, you must contact SkyKick Support to alert us of domains that do not match the domain used at time of registration prior to planning the migration. This Offer may not be used to migrate customers, test servers or any other third-party domains.
Can I use my IUR benefit with customers?
Your IUR benefit can only be used for your organization’s internal migration.
Can I use SkyKick with customers?
Yes. SkyKick’s Migration Suites are designed to help partners build a more successful Office 365 practice. The product is white-labeled and pricing is never disclosed to customers. Plus, it’s free to try - partners are never charged until the migration is complete, so it’ virtually risk free.
Can I use this offer to migrate another partner to Office 365?
This offer is not intended for partners to migrate each other, but for partners to migrate themselves.
Is this offer available WorldWide?Yes, the offer is available worldwide, but the application and support is available in English-only.
Why did Microsoft select SkyKick to be the exclusive migration tool for Office 365 IUR migration?
SkyKick’s mission is to help Microsoft partners be successful in the cloud. They have created a new and differentiated type of migration technology that helps partners plan, move, manage and setup their customer’s migration to Office 365. The product reduces risk, cost and complexity helping partners reduce migration project effort by up to 90%, while providing a seamless customer experience.
SkyKick is partner-centric, and is offered exclusively to IT solution providers. SkyKick is a two-time winner of the Microsoft Partner of the Year award, and has helped thousands of Microsoft partners migrate themselves and their customers to Office 365.
Who do I call for support?
If the question is around IUR license entitlement, please ask partners to check on Partner Digital Download Portal. Microsoft Account (formerly Windows Live ID) with admin right is required to access
If there is any technical issue regarding Office 365 IUR activation, please contact MPN Support http://aka.ms/rsc
If you have technical issue regarding Office 365 migration with SkyKick tool, please ask partners to contact SkyKick support team here:
Tel:1-888-503-3367 Outside the US and Canada:
World-wide (all partners in every country) Tel:+1 206-201-1194
Specific country Phone Support Numbers:
Australia: +61 (0) 286078624
Belgium: +32 (0) 78480225
Netherlands: +31 (0) 858880415
New Zealand: +31 (0) 858880415
Sweden: +46 (0) 108848856
UK: +44 (0) 8455280514
We know you have lots to do. So we made this super easy.
Take advantage of this offer so you can start using Office 365